Moonwin withdrawal time has two parts. The terms say the payments department processes every request within 48 hours, and the payment provider can then take up to 5 business days to deliver the money. Bank transfers are, in Moonwin’s words, “in principle” processed within three banking days. So a routine Moonwin withdrawal takes anywhere from a day or two to about a week. The first one often takes longer, because that is when Moonwin asks for documents. We read these rules on 11 November 2026; below is what each stage involves.
Moonwin withdrawal time, stage by stage
| Stage | What happens | Time according to Moonwin |
|---|---|---|
| Request | You submit the withdrawal from the Wallet tab | instant |
| Internal processing | The payments team approves or queries it | within 48 hours |
| Identity check | Phone verification, plus ID, address or source of funds if requested | no fixed time; the payout waits |
| Payment provider | E-wallet, card or crypto network delivers the money | up to 5 business days |
| Bank transfer | Wire to your bank in CAD, EUR, AUD, NZD or NOK | about 3 banking days |
The identity stage is where most delays happen. Moonwin may hold a payout “for the time needed” to check who you are. Two weeks without a reply by email or phone after a payout request gets the account locked. Any winnings can be confiscated if the full set of documents is not provided within 40 days of being asked.
Withdrawal limits in Canadian dollars
The smallest withdrawal is C$75 (€50 on euro accounts). Above that, Moonwin pays out at most C$7,500 a day, C$15,000 a week and C$30,000 a month. Higher VIP levels can get more. Progressive jackpot wins are paid in full. If you ask for more than a payment method allows, Moonwin splits the payout into instalments.
Fees that can come off a Moonwin withdrawal
Moonwin does not list a standard withdrawal fee, but its terms name four situations where you pay something:
- You cash out before betting three times your last deposit. Moonwin may then bill you its deposit and withdrawal processing costs.
- You withdraw by bank wire. Correspondent banks can take up to about C$24.
- Your card is charged in another currency. The casino books everything in euros, so the amount on your statement can be slightly off.
- You leave the account alone for six months with money in it. From then on Moonwin may take at least €25 a month.
Moonwin deposit options shown to Canadians
The minimum deposit is C$20; bonuses need at least $30. The payment logos in Moonwin’s footer, as shown to a Canadian connection on 11 November 2026, were:
- bank-based: iDebit, bank transfer;
- e-wallets: MuchBetter, MiFinity, Skrill, Neteller, ecoPayz, eZeeWallet;
- prepaid: Flexepin, Neosurf, paysafecard, CashtoCode, AstroPay card;
- crypto: BTC, ETH, LTC, DOGE, USDT, TRX (USDC also appears in the limits table).
Interac did not appear. Card payouts are possible to Visa and Mastercard, but not to corporate cards, and Moonwin warns that issuing banks may reject gambling transactions. Most prepaid vouchers only work for paying in, so pick a withdrawal method before you deposit with one. Only pay from accounts registered to you: if Moonwin finds a deposit from another person’s account, it keeps the winnings and returns the deposit to that account’s owner.
Moonwin’s terms do not publish a method-by-method list for Canada. They ask you to email [email protected] for the methods “most favorable for your country of residence”.
Documents Moonwin can ask for
- photo ID (passport or ID card);
- a utility bill or similar paper showing your home address;
- proof of the payment method;
- statements showing where the money came from (source of funds).
Documents must be in the Latin or Cyrillic alphabet; otherwise Moonwin may ask for a video call showing them. Upload files in the Documents tab of your profile; each can be 2 MB at most.
Retrait, retiro, prelievo: one set of rules
Some searches about Moonwin withdrawals arrive in French, Spanish, Italian or Danish. The rules above apply whatever language the site is shown in; only the currency and the available methods change with your country. Our French readers will find a summary on the French page. For bonus rules that affect withdrawals, see the bonus page.